Patient Satisfaction

“My guiding principle has always been to treat patients
as if they are members of my family.”

Dr. Solomon

It shows. Patient satisfaction and loyalty with the doctors and staff of Advanced Foot and Ankle are consistently at the highest levels, as measured continually through patient surveys.

In a recent survey, Drs. Solomon, Jacobs and Stinson were rated “excellent” nearly 100% of the time by patients who completed a survey.

Overall experience with office visits are rated “excellent” nearly 100% of the time. Other ratings in the survey included helpfulness and friendliness of the staff; convenience of appointment times; time spent with the doctor; knowledge and expertise of the doctor; to what extent were they helped by their visit.

The positive outcomes they have experienced with Advanced Foot and Ankle have led to many of them offering testimonials. A sampling of them appears here.

Robert Giordano

Dr. Jacobs’ patient
"I had never been to a foot doctor before. I was in the hospital with a serious toe infection and constant pain when Dr. Jacobs came to see me.

He was absolutely tremendous, the way he helped me.
He was very precise, very professional.

He explained that he could treat the infection in my toe but that it might still spread to other toes. I didn’t want to risk it spreading and possibly losing other toes or the leg. By removing the toe we removed that risk.

My surgery was on July 22. Three days later I was out of the hospital. I had no pain. None. I continue to see Dr. Jacobs as my foot heals and he’s made sure everything is ok. I recommend Dr. Jacobs to everyone, all my friends and relatives. I think he’s great. He did a great job and he always makes me feel comfortable."

Charlene Chokov

Dr. Jacobs’ patient
"For six years my doctor was sending me to physical therapy for foot pain. He was a very reputable doctor but I kept telling him the therapy wasn’t working. It got so bad, I couldn’t walk. I bought a new pair of sneakers and couldn’t wear them. And he kept telling me 'go to physical therapy.'

The physical therapist sent me to Dr. Jacobs for orthotics and that’s when my luck changed. What a relief to finally have a doctor who listened, who heard me and who acted on the problem I described.

After two visits he prescribed an MRI, which showed a torn Achilles tendon and a large bone spur. Finally, we knew what was wrong. We scheduled surgery for May 4 and since then I’ve had no pain. No trouble walking. It’s been four months.

I’ve never met a doctor like Dr. Jacobs. He just helped me so much.
He listens, he knows what to do and he acts on it."

Eugene Romanick, Retired Army Lt. Col., Newton

Dr. Solomon’s patient
After more than six months of worsening complications from diabetic neuropathy, including a large, un-healing wound and a shattered heel bone, Gene Romanick was told he faced the possibility of amputation. That was when Dr. Solomon became aware of Gene’s problems and took over his care. The following statements are excerpted from Gene’s letter, which was published in the Daily Record.

“Dr. Solomon operated on my foot …. Within six weeks the wound had closed and the bone was showing absolute signs of healing.

I can’t thank Dr. Mark Solomon enough, he and his team of residents and interns visited me every day of the week while I was in the hospital and sub-acute.

“Dr. Solomon was available at all times to answer my questions or those of my wife and to provide reassurance when our spirits flagged. I am following up with Dr. Solomon and he continues to be a consummate professional, caring and a truly good soul. Dr. Solomon is a blessing to me.”

Melinda De Jesus

I've always had flat feet but I didn't realize they can make you prone to bunions. So three years ago I developed a problem with bunions and was referred to Dr. Stinson. I had surgery to remove the bunions and also had a titanium screw implanted under the ankle to correct my flatfeet. Now I have a arches in both of my feet which have relieve any leg or back pain. I did each foot a year apart.

The service and attention I received from Dr. Stinson and their entire office was really wonderful.

First of all, my feet now have arches and you can't even see the incision, it was so small. Secondly, they were all so caring, with me and my family. Dr. Stinson not only called me at home but she even gave me her cell number if I needed to reach her. How many doctors do that? My entire experience was positive, from the moment I walked in their office. I recommended that my mother see them next, which she did, and now my sister is going. We recommend them to friends at work, they were all so great, Dr. Stinson, Dr. Jacobs, Dr. Solomon and their entire staff.

Diane Cordero

When my son was born his feet looked normal. But as he began to grow we saw that one foot was not normal. It was turned and it was not the same size as the other foot. As a result, he had a bit of a limp and he would get blisters if he walked any distance.

We went to all the foot doctors, specialists, even a neurologist. We were told there was nothing that could be done for him. For years, he made the best of it but it was always there and it bothered him.

In 2007, a friend had an accident, followed by a successful foot operation. The friend suggested that my son visit the foot doctor and try again.

We went to an orthopedic specialist, who referred us to Dr. Solomon. That’s when my life, and my son’s life, changed for the better.

After looking at the X-rays, Dr. Solomon said “I can do this.” By his manner, I had complete confidence in him from the beginning. The surgery took about three-and-a-half hours, which was less time than we were told it could take. After the surgery and a period of physical therapy, my son is now able to walk for hours without getting blisters. He’s able to do so many things he could never do without getting foot pain.

I told Dr. Solomon, “You have no idea what you’ve done for my son.” He’s more confident now. He wears shorts. He would never wear shorts before because of the way he walked and the way he looked. Now he wears shorts all the time. We have been so blessed to have found him.

Imagine how I feel as a Mom, then multiply it by a million. There is no one who has done anything for me like Dr. Solomon has.

Linda Henderson

I've always had trouble with my feet but I didn't seek help until 2008 when they became more and more painful. I could only wear the biggest shoe sizes because I had bunions and hammertoes and nothing fit comfortably.

Some friends recommended Dr. Stinson. I felt comfortable with her from the first visit. Given the condition of my feet, we agreed surgery was the best bet and we scheduled each foot a year apart to allow for proper healing. A systematic approach led to removing bunions and hammertoes, adjusting the toes and fitting screws to keep my arches from falling.

Now the pain is almost entirely gone, I'd say 95%. Altogether I've had five surgeries and I continue to go back for checkups every few months.

I recommend Dr. Stinson to all my friends and relatives. I consider her a friend. She goes out of her way to check on you, she gives you her cell phone, she follows up. I've never known a doctor like her.

And that's true of Dr. Solomon, and Dr. Jacobs, who assisted in my surgeries, and everyone in the office. They're the best.